Frequently asked questions
Before you trade
Frequently asked questions
When will I receive my payment?+
Your card must be reviewed before a payout is credited. Review and bank-transfer times can vary. Check the trade and withdrawal statuses in your account, or contact support about a delayed request.
Why does my card have a different rate?+
The brand, issuing country and physical or e-code format each affect the rate. Gift-card resale rates are not currency exchange rates. The calculator shows the configured estimate for your selection.
What if my card cannot be accepted?+
Open the trade to see its status and the reviewer’s reason. You can message the team from the trade if you need clarification.
Which cards and countries are supported?+
Browse the gift-card list to see the available issuing countries and formats for each brand. Choose a country and check your exact quote in the calculator. Availability changes with current offers. If your card or country is not listed, ask us on WhatsApp about availability and pricing.
Where are withdrawals sent?+
Withdrawals go to the bank account marked as default in your settings. Check the bank, account name and last four digits on the confirmation screen before submitting.
How can I protect my account?+
Use a unique password, enable two-factor authentication and review your active sessions. Never share your password or authenticator codes with anyone, including someone claiming to be support.